Welcome to CFS Australasia

We believe in the value of real-time feedback at the point of experience and specialise in making it easy to listen to what your customers are saying.  We are passionate about helping you understand how you look after your most valuable assets: Your customers, Your patients, Your staff and their Families & Friends.

We pride ourselves on our ability to design and implement solutions that are tailor-made for each client’s specific requirements – at a price that doesn’t break the bank and with a level of service that will astound you!

Main Industries

We know your time is precious.  Please click your industry or area of interest for more information.


CFS has a wealth of experience from hundreds of healthcare implementations in Australia and around the world.  From real-time feedback to auditing and compliance, we have a solution to fit your needs.

Auditing and Compliance

CFS’ Audit Angel is an easy to use mobile auditing and compliance tool that has been specifically designed to enable Australian Healthcare Providers to meet their Compliance and Certification Requirements quickly, easily and cost effectively.

Retail and Financial

CFS’ range of tried and tested solutions are specifically designed to help you drive your Customer Satisfaction Levels, Retention and Loyalty to new heights.

Surveying and Research

CFS has developed a range of high value, low cost quantitative and qualitative surveying solutions to help clients and research agencies conduct long or short term surveys quickly, easily and with a minimum of fuss.


CFS proprietary Council Experience Feedback Trackers and Market Research Solutions are specifically designed to give Customer Service Managers and Department Heads unrivalled insight into their front line service quality and staff performance.

Clients we’ve worked with have seen…

Participation rates
Reduction in complaints
Increase in Customer Satisfaction
Increase in Compliments


CFS has a range of products and feedback solutions to help communicate with, and elicit feedback from, clients and stakeholders regardless of where they are or how they interact with your organisation.

If you are looking for something different, please contact us to see how we can help

Experience Trackers

CFS’ Experience Trackers are simple and easy to use feedback tools that are ideal for gathering unlimited amounts of feedback from customers, patients and staff in real time. The anonymous, non-confrontational, easy to use design ensures high participation rates across all ages and demographic segments…the Experience Tracker is our very own electronic comment card!

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Interested in asking any question in any way you want? Need the answers delivered to your organisation in the way you want them? CFS’ tablet surveys are perfect for market research, client or patient interviews, compliance programs, mystery shopping programs, in depth surveys and events. Let us do the work so you can do something with the data!

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CFS’ online feedback tools include a number of solutions that can be linked to your existing website or customised to suit your specific needs. Unlimited feedback at a fixed cost that won’t break the bank… Let us take the pain out of your online survey program!

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Our clients

CFS is proud of its work with these, and many other leading lights around Australia.  Contact us to see how we help our clients make things better every day…

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