Solutions
Our core objective is to assist our clients to grow their businesses by increasing their customer retention rates and loyalty.We do this through the implementation of easy to use solutions that have been specifically designed to Measure Customers’ Experiences at key organisational touchpoints.
Our solutions provide stakeholders with near real time Insight into what is happening “at the coalface” and we equip teams and their leaders with the tools and training to improve their business Direction.
We provide an end to end, turn-key service that includes consultation on question design, report layout, design and delivery, artwork from our in-house agency, and comprehensive training and support for all equipment we supply and install.
Our unique range of measurement tools provide efficient, cost effective means for gathering service experience information.
V8 - Fast & Efficient
The V8 feedback device is a portable, simple tool designed for data capture at points of contact. It's simplicity of design ensures high survey response rates and a focus of five specific attributes.
Data is collated and reports can rapidly be provided.
Device location and also postcode or mobile numbers can be collected.
V10 - Resistive Touch Screen
The V10's are rugged touch-screen devices, fitted with a protective blue cover. the Units are pre-programmed with custom designed surveys which can include qualitative, demographic, multiple-reponse, decision tree and single response questions.
Data is collated, analysed and custom reports with appropriate commentary are provided within ten days.
V12 - Capacitive Touch Screen
The V12 is the latest in our survey-capture solutions.
It is functionally similar to the V10, but is faster with improved speed and graphics.
The GPS facility allows for enhanced location reporting.
Reports are generated faster and are delivered within days.