More and more healthcare organisations understand that improved patient satisfaction leads to better outcomes for all stakeholders in the healthcare system.

There is increasing evidence that improved patient satisfaction is linked to better quality care, improved medical outcomes, shorter recovery times, more bed availability, reduced patient infection rates and mortality and higher staff retention rates.

CFS has a wealth of experience from servicing healthcare clients all over the around the world and leverages this experience to help you make your patient safety and quality management programs shine!

Our unique patient experience feedback system, the Patient Experience Tracker (or PET) is a key part of our healthcare solution toolkit. PETS provide objective, honest, point of experience insight into patient and staff experiences at all levels in an organisation while our tailor-made, fully customisable reporting tools ensure you get actionable data to the people that matter, fast!

CFS’ PETS…

• Are simple and easy to use lightweight handheld units.
• Have high response rates compared with traditional paper-based surveys.
• Generate comprehensive and frequent electronic reports that can be emailed, on demand, through your organisation.
• Enable you to identify potential service and quality management issues rapidly.
• Involve staff at all levels of the organisation in the process of patient care improvement.
• Encourage front line teams to be mindful of each and every patient’s unique needs and requirements.
• Give patients a voice!

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