CFS proprietary Council Experience Feedback Trackers and Market Research Solutions are specifically designed to give Customer Service Managers and Department Heads unrivalled insight into their front line service quality and staff performance at the place it matters the most.

Our proprietary Council Experience Feedback Trackers can be customised to suit your specific requirements to help you evaluate and improve service levels in Customer Service and Planning Departments, obtain insight into what your ratepayers think of their Libraries and Council-run Facilities, conduct long or short term surveys in Visitor and Tourist Information Centres, while being flexible enough to help you conduct useful snap surveys during Council Meetings and Information Days, School Visits, Business Seminars and Special Events.

With CFS you can…

• Immediately tap into the minds of your real customers, not mystery shoppers.
• Ensure front line accountability amongst customer facing staff to ensure they deliver for consistent, high quality service.
• Introduce and maintain an organisation-wide objective and reliable service measurement tool.
• Link feedback to specific staff, service counters, council offices or departments.
• Conduct quick, rapid snap surveys of any stakeholders, anywhere, and at any time.
• Give your customers, ratepayers and other stakeholders a voice!

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