The Audit Angels have drastically reduced the time required to complete our audits, eliminated transcription errors, ensured consistency of information and provided results almost immediately.
Director – Mater Health Service
We are an Australian based company that has successfully implemented and supported Commercial Off the Shelf (COTS) solutions for more than fifteen years and provide a range of Hardware and Cloud-based Business Improvement and Decision Support Tools tailored to a range of industries and sectors.
From Real-time, Fully-Integrated Client and Staff Experience Feedback Systems that incorporate Case Management and Qualitative Text / Thematic Analysis to Auditing and Compliance Assurance Tools, Operations Management and Business Improvement Systems, Energy Demand Management and Efficiency Devices and all things IOT, CFS truly does it all!
Our solutions are used by more than 1500 Australian teams Nationwide and are supported by a friendly, passionate team based in the leafy suburb of Thornleigh in Sydney.
Our End to End Turnkey Service includes…
What we are good at
Who We Are
CFS is a technologically agile Market Research, Performance management and Service Improvement Solutions Provider.
We are affiliated with companies serving clients in more than 100 countries and territories around the globe.
Customer Feedback Systems started operations in 1998 in South Africa. Our journey can be found here:
We are proud to work with
Testimonials
After eight years the CFS feedback remains great!
Director – Sydney Adventist Hospital
Your flexibility and courtesy were instrumental to our staff being educated and engaged. The PETs have been very reliable and the data analysis and reporting are consistently accurate and on time
A/CEO – Calvary Healthcare ACT
The CFS support team were very responsive to last minute changes and quickly responded to our requests, which has made our preparation for accreditation possible.
Director of Quality and Safety – Eastern Health
I feel that using the Audit Angels for the Nursing Workplace Satisfaction Survey is a real winner. Their ease of use, quick and tangible feedback and ability to be linear provides tremendous impetus for NUM’s and Senior Clinicians as well as the staff themselves to participate.
Nursing Unit Manager – Northern NSW Local Health District
Patients’ evaluations of their experiences are central to assessing and improving healthcare services [and] the PETs have allowed us to receive prompt feedback which can then be actioned if an area for improvement is identified.
Executive Officer – Nepean Blue Mountains Local Health District
Recently our accreditation surveyors were very impressed with the PET devices’ ability to provide real-time patient feedback. With their encouragement, we have now established a program to link additional PET question sets to specific national standards.
Quality Manager – Hunter New England Local Health District
Their product delivers exactly what we have asked for.
Senior Manager – Canberra Hospital and Health Services
It was really easy to enter the data into the audit tool & it all ran very smoothly.
Registered Nurse – Northeast Health Wangaratta
The feedback reports from Audit Angels has been hugely popular.
Redesigning Care Manager – Western Health Victoria
The PETs are an invaluable feedback tool that has greatly assisted us in evaluating the quality of service.
Director of Nursing and Midwifery – Auburn Hospital