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WHAT WE DO

CFS gathers “real time” customer feedback, analyses the data and delivers to key management personnel, valuable reports. This together with our interactive “tool boxes” around actionable information assists in improving customer retention and increased organisational profitability.

 
For an Overview of What We Do, view this Flash Presentation...
or
View a Brochure for a more relevant understanding...
Survey Tracka Brochure      Retail Brochure
Financial Service Brochure      Healthcare Brochure
CLiP - In-Store Customer Listening Post Brochure   
 

   Service Measurement

                   Customer Insight

                    Business Direction

Our unique range of measurement tools provide efficient, cost effect means for gathering service experience information.

 

Data analysis and reports provide integrated views of the customer experience.

 

             Information is used to affect change within an organization resulting in improved customer  satisfaction and retention.


“The quality of listening has an impact on the quality of service. Firms intent on improving service need to listen continuously….”
- Leonard Berry and A. Parasuraman (Sloan Business Review, Spring 1997)

                                                     Tel: +61 (0)2 9449 5738               email: info@cfs-australasia.com 500                           email:   info@cfs-international.net

Development Partner

DISCLAIMER

© 2006 CFS-AUSTRALASIA   ALL RIGHTS RESERVED

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