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SERVICE MEASUREMENT - Customer Feedback Devices


"Staff Tracka is a Real time, electronic means of gathering staff feedback. Staff Tracka ensures the satisfaction of the "Internal Customers", which ensures happier and more productive staff. Staff satisfaction permeates to increased quality of service delivery to customers."

FEATURES
  • Monitor and identify declines and improvements in interpersonal relationships.
  • Highlight problem areas.
  • Organisational openness and learning.
  • Individual motivation levels.
  • Assess the impact of decisions and changes on staff.
  • Highlights areas requiring conflict resolution.
  • Identify declines in satisfaction.

 

BENEFITS APPLICATIONS
  • This allows management to be aware of issues and ensures that the important "internal customers" dissatisfaction is addressed promptly and effectively.
  • "Internal Customer" satisfaction leads to "External Customer" satisfaction.
  • Happier and more productive staff.
  • Only one device is required for HR Tracka, it would be situated in a back office or staff-break area.
  • Employee intensive businesses.
  • Businesses with emphasis on Employee-Customer relationships.
  • Businesses with emphasis on staff satisfaction.

Tel: +61 (0)2 9449 5738               email: info@cfs-australasia.com

Development Partner

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