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SERVICE MEASUREMENT - Customer Feedback Devices


"The Service Tracka is an electronic Customer Feedback data-gathering system. The unique system gathers, analyses and reports real time customer feedback. Businesses are aware of what their customers have to say on a daily basis."

FEATURES
  • Trend tracking.
  • Monitoring of fluctuations in service levels for immediate corrective action.
  • Individual and branch accountability for service delivery.
  • Visibility of service delivery improvement.
BENEFITS APPLICATIONS
  • Extremely Cost-effective.
  • Real time customer feedback.
  • Data analyses by experienced research professionals.
  • CFS will instantly produce simple and valuable reports.
  • Key management personnel become aware of operational issues within their branch.
  • Access to vital, actionable information.
  • Enhanced customer loyalty and retention.
  • At teller & enquiries counters in banks.
  • In hospital wards.
  • Pay points in retail outlets.
  • On service counters at walk-in service centres.
  • Multiple customers contact points.
  • At airline check-in desks.
  • Fast Food counters.
  • Hotel checkout desks.

Tel: +61 (0)2 9449 5738               email: info@cfs-australasia.com

Development Partner

DISCLAIMER

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