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Service Measurement |
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Customer Insight |
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Business Direction |
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Customer Feedback Devices
Our
feedback devices provide real time service
feedback at customer contact points...
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Gathers, analyses and
reports real-time customer feedback... |
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Real-time system designed for snap
surveys... |
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Ensures the satisfaction of the "Internal
Customers"... |
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Makes businesses aware of the current state
of their facilities... |
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Mystery Shopping
Trained
professional are used to interact as a
customer would and conduct an audit of
service standards in a real world
environment. |
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Visual Customer Assessment
Visual
Customer Assessment is a process which
allows for subjective analysis, through the
use of video footage, of a businesses
service delivery.
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Comment Cards
Traditional card based surveys allow
customers to rate their experiences and
provide feedback in their own words. CFS
provides fully outsourced comment card
solutions. Information is captured onto a
web based comments and complaints
measurement system that is accessible to CFS
clients via the Internet.
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Mobile Phone Applications
Customers are able to use their mobile
phones to send text
comments, both qualitative and quantitative, of their service experience quickly
and conveniently.
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PDA Solutions for Intercept Interviews
Customised PDA solutions take the
administration out of intercept interviews. |
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On-line Surveys
Web based surveys offer convenience and a
wide net for capturing customer
experiences. |
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