Erewash deployed the Patient Experience Tracker in September 2004 as a pilot project in a few departments. By March 2005, the quality of the feedback as well as the ease of use and cost efficient process ensured that Patient Experience Tracker was rolled out across the various departments of the trust.
Patient Experience Tracker allows for daily and weekly reporting of patient experiences enabling front line staff and managers alike to focus on the issues identified and collectively define the best ways to move forward.
Speaking recently, Paula Clark, Chief Executive of Erewash Primary Care Trust said;
"At last our Trust has found a sustainable system and process for capturing, reporting and taking action to improve Patient Care."
Greg Anderson, Chief Executive of Patient Focus adds:
"Small changes make big differences. Our goal is to ensure that the staff and managers of NHS trusts have cost effective tools and processes to help them improve service delivery and engage the patient effectively. In a fast changing environment such as NHS, it will be important to measure performance against the needs and values of the people who use and work in our health services."
Notes to Editor:
About Erewash Primary Care Trust:
Erewash PCT has a mission to put
patients at the centre of their
service and Value their staff. The
trust has continued to provide
improvements in services to the
people of Erewash especially
relating to assessing primary care
and providing local care. The PCT
has a star rating of 2 and the trust
recently received 7 of the 8 NHS
plan targets and was rated in the
top band of performance for access
to quality service and improving
health.
About Patient Focus:
Patient Focus are service
improvement and change management
enablers who assist public sector
organisations in becoming more
effective and efficient with
significant tangible and intangible
benefits and ROI. To find out more
please visit:
www.patientfocus.net
