LGM Article...
April May 2006
______________________________________________________________________
B&T Weekly
Article....
Press
Release 8 March 2006
______________________________________________________________________
Sydney
Morning Herald Article...
Press
Release 22 Novemner 2005
_____________________________________________________________________
Making Service Sizzle...
Press
Release 22 November 2005
Tracka, a small, simple-to-use from South African
company Customer Feedback Systems, records key
presses and forwards them to the company for later
analysis.
______________________________________________________________________
NHS Hospitals and
Trusts choose Patient Focus to be more responsive to
patient needs...
Press Release 31 October 2005
______________________________________________________________________
Erewash Primary
Care
Trust partners with Patient Focus to improve Patient
Care... Press
Release 17 October 2005
______________________________________________________________________
Service does
count! KFC signs with Customer Feedback Systems
Australasia...
Press
Release 29 August 2005
CFS Australasia is
proud to announce that KFC, a division of Yum Restaurants
International, today contracted with CFS for the implementation
of the CFS Service measurement System in Australia...
______________________________________________________________________
Pioneering technology to
improve customer satisfaction getting
implemented at DCCI...
Press Release 27 July 2005
Dubai
Chamber of Commerce and Industry DCCI
is to implement a brand new technological
system developed in South Africa
designed to enable a swift and rapid
response to customer feedback
electronically...
______________________________________________________________________
South African
Firm Realises 75 Per Cent Cost Savings and Launches
Expansion...
Microsoft Case Study 17 November 2004
The South African company, Customer Feedback Systems, has
witnessed rapid growth since it introduced a real-time service
that measures customer service levels. This led to plans for
overseas expansion through an international distribution
network. But the company was keen to replace its existing
reporting software, which was too complex and expensive to
support worldwide operations. By implementing Microsoft SQL
Server 2000 Reporting Services...
Microsoft - Case Studies
______________________________________________________________________
Award for Innovation...
Press Release 19th October 2004
CFS-South Africa has just been awarded for the most innovative product in the
Small Enterprise Category by The
Department of Trade and Industry.
______________________________________________________________________
Analysis supports Intelligence… Microsoft TechNet Magazine - October 2004
IS Partners, specialists in SQL Server solutions, provides a completely revised system for
reporting and analysis of massive volumes of information supplied by customer feedback devices.
______________________________________________________________________
Pioneering technology in UK retail environment for the first time…
Press Release 9th March
2004
TOTAL has become the first petrol retailer in the UK to trial a brand new technological system developed in South
Africa designed to enable a swift and rapid response to customer feedback.
______________________________________________________________________
Customer service revolution… Sunday Times Business Times February 23rd 2003
The founders of a business that tracks customer service feel like they've been playing in the Currie Cup. Now they
enter the Super 12… revolutionize.
______________________________________________________________________
Gold Reef City Casino - Customer service is a winner too…
Press Release April 2002
As part of their campaign to deliver the highest levels of service excellence Gold Reef City has embarked on two
significant innovations to help achieve these goals.
______________________________________________________________________
Let Your Fingers Do The Talking
It began with a long, slow-moving bank queue that caused so much irritation to Wits Business School student Craig
Aiken that he phoned a buddy and said: “I wish I had some buttons to punch so I could tell them what I think of
them!”
______________________________________________________________________
This Kind Of Success Can Be Achieved Only By A Team
“SOME very successful businesses demand a team effort rather than a single founder.” says Sean Temlett of the Wits
Business School in his analysis of the CFS International Service Tracker.
______________________________________________________________________
E-Monitor
Introducing Absa’s E-Monitor, a real-time, electronic customer feedback device that captures information from
customers.
|
