An integrated view of experiential feedback
data is essential for any customer service
initiative to be successful.
Data Integrity
Customer feedback data is
channelled through the CFS International
Control Centre where skilled operators
monitor the data integrity. Frontline
support measures are in place to ensure that
data is collected in a timely and reliable
manner.
Data Analysis
A research team analyzes the data using
advanced data mining tools and statistical
software.
Reporting
Automated reports are delivered
electronically to clients on a daily, weekly
and monthly basis, enabling clients to
correct service delivery problems long
before they get out of hand. Operational and
strategic reports are customised to the
needs of each client, ensuring that key
decision makers get the vital customer
information they need…
