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2004
Banking and Financial Services Case Study
Client - Nedbank Ltd
Country - South Africa
"One of the major benefits of the Customer
Feedback System is that the information is
available the following day.. enabling us to
take action "in-flight" to ensure that
service levels remain high"
Operations Manager - Nedbank Ltd
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the case study...
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2004 Private Healthcare Case Study
Client - Afrox Healthcare
Country - South Africa
"Afrox
Healthcare Limited standardised on the CFS
system in 2002 for high level benchmarking
and implemented the system in all the main
hospitals within a six-month period. The
Nursing function has integrated the Patient
Satisfaction Feedback System with the
Quality leg of the nursing framework - it is
used as THE measure for patient
satisfaction."
Operations Manager - Afrox Healthcare
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2006 Public Healthcare Case Study
Client - Erewash NHS Primary Care Trust
Country - United Kingdom
“At last our Trust has found a sustainable
system and process for capturing, reporting
and taking action to improve Patient Care”.
- Chief
Executive, Erewash PCT
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