CFS has developed and owns a unique, cost-effective product for the “real time” tracking of service delivery at various customer contact points within an organization.

as well as other leading products and solutions are enabling CFS to become a leading global provider of Service Quality Information Systems.  CFS gathers “real time” customer feedback, analyses the data and delivers to key management, valuable reports. This together with our interactive “tool boxes” around actionable information assists in improving customer retention and increased organisational profitability.

The business was found in March 2000 and has distributors in North America, the United Kingdom, Europe, Australasia, South-East Asia, The Middle East, Sub-Saharan Africa, South Africa and West Africa.

CFS prides itself on developing innovative products, services and solutions based on client and partner needs.

“Most customer satisfaction surveys are too long, targeted to the wrong customers and are open to abuse. The resulting indices set too low a standard and are often a complete waste of time. Rather than fielding a complicated survey, customers should be asked simply to vote!”
- Fred Reichheld (Professor Emeritus Bain & Co., Customer Loyalty Guru: The European Conference on Customer Management, 2003)
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